CU Book Store / Customer Service / Shipping & Delivery
Shipping rates/options
Shipping prices and options for computers and similar electronic items are different; for details, please see the Buffalo Chip Shipping Information.
All other cubookstore.com orders are shipped at the following rates. The following chart applies to merchandise shipped within the continental United States. Deliveries are not made on Saturday's or Sunday's. Please note that UPS and FedEx cannot deliver to PO Boxes. UPS is the preferred shipping method.
Please include a phone number as it is required for FedEx. With US Postal Service there is no way to track your package or any guarantee that it will arrive once shipped.
| Item Count | UPS Ground | USPS Ground | FedEx 2nd Day | FedEx Next Day |
|---|---|---|---|---|
| 1 | $10.00 | $15.00 | $20.00 | $25.00 |
| Add $0.50 per item for each additional item | ||||
Properly completed orders will be shipped according to service guidelines. Orders are properly completed after credit card authorizations are obtained and shipping address is confirmed. The CU Book Store reserves the right to hold any order suspected of fraud. Orders that cannot be properly completed shall be cancelled and affected customers will be notified.
All orders are shipped from Boulder, CO 80309.
UPS and US Postal Service Ground Service
Orders will be delivered in 13 business days (based on the UPS Ground service guarantee). A business day is Monday through Friday, excluding holidays. The US Postal Service does not guarantee delivery of any package or parcel. If you require your order to be delivered sooner, please consider using other shipping alternatives listed above.
FedEx Next Day
Properly completed orders received prior to 5 p.m. MST will be processed by the next business day. A business day is Monday though Friday, excluding holidays. Customers can expect delivery 1 business day after the order is shipped. Therefore, it is estimated that customers will receive orders in 1-2 business days.
Refunds on Shipping Charges
If you received incorrect merchandise, or if you received a damaged product, we will refund shipping charges to your credit card. For shipping charge refunds without a receipt, you must provide the original order number.
In Store Pick-Up
Please allow approximately 48 hours (M-F 8-6) from the time you made your order for it to be processed. WE WILL SEND A CONFIMATION EMAIL when your order is ready to be picked up. Please bring a printed copy of the email, and a picture ID to the customer service desk. In store pick-up requires that you pick up your order within 3 business days after receiving the confirmation email. Orders not picked up within the allotted time are subject to a 10% re-stocking fee. If your order is for electronics, please pick it up in our computer department. We appreciate your business!
Heavy or Oversize Items
Shipping rates and delivery times vary for some products. Items requiring special shipping are noted as such within their individual descriptions.
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